1. Introduction

ARC Resilience Training System (“ARC,” “we,” “our,” or “us”) respects your privacy and is committed to handling personal information responsibly.
 

This Privacy Policy describes how ARC collects, uses, stores, shares, and protects personal information when individuals visit our website, communicate with us, schedule appointments, participate in training programs, or engage with the ARC community.

ARC provides educational and resilience training services. ARC is not a healthcare provider, and participation in ARC does not establish a medical provider-patient relationship.
 

2. Information We Collect

The information ARC collects depends on how individuals interact with our website, programs, and community.

Contact and Appointment Information

We may collect:

• Names and email addresses

• Information submitted through website contact forms

• Discovery call scheduling information

• Communications and inquiries

• Program enrollment and participation details

Personal Experiences and Health-Related Information

Participants may voluntarily share information about chronic pain, symptoms, physical limitations, emotional experiences, personal challenges, and training goals.

ARC participants generally maintain their own journals, symptom trackers, activity records, and related personal training information.

In certain circumstances, ARC may request or receive limited information to help establish activity baselines, discuss individual experiences, or provide relevant educational guidance.

ARC does not routinely collect or maintain complete participant health journals or medical records.

We encourage participants to share only information they are comfortable disclosing and that is relevant to their participation.

Technical and Website Information

Our website and service providers may automatically collect information such as IP addresses, device information, browser types, website activity, and cookie-related data.
 

3. How We Use Personal Information

ARC may use collected information to:

• Respond to questions and inquiries

• Schedule and conduct discovery calls

• Coordinate enrollment and program participation

• Deliver educational content and training activities

• Facilitate participant communication and community engagement

• Provide relevant educational guidance

• Maintain and improve our website and services

• Manage administrative and operational responsibilities

• Comply with applicable legal obligations

ARC does not currently operate an email marketing newsletter or promotional mailing list.

If marketing communications are introduced, ARC will provide any legally required notices, consent mechanisms, and unsubscribe options.

ARC does not sell personal information to advertisers or data brokers.
 

4. Third-Party Platforms and Services

ARC uses third-party platforms to support website functionality, communication, and training delivery.

These may include:

Wix: Website hosting, contact forms, appointment scheduling, and related website services.

Zoom: Discovery calls, live training sessions, and community meetings.

Discord: Participant communication, educational resources, cohort organization, and community interaction.

YouTube: Hosting recorded training sessions and community calls as unlisted videos.

Google Drive: Storage or sharing of certain educational materials and administrative resources, where applicable.

These services may collect and process information according to their own privacy policies and terms.

ARC does not control every aspect of third-party platform security, data processing, or availability.
 

5. Participant Privacy and Community Interaction

ARC encourages a respectful environment where participants can discuss experiences, challenges, and progress.

Participants may voluntarily disclose personal or sensitive information during live sessions, group discussions, or Discord conversations.

Although ARC may organize community spaces with restricted access, other authorized participants may be able to view information shared within those spaces.

ARC cannot guarantee that information shared with other participants will remain confidential.

Participants are encouraged to exercise discretion when discussing sensitive personal matters.
 

6. Training Sessions and Recordings

ARC conducts live training sessions and community calls through Zoom. Certain sessions are recorded for educational purposes, participant review, and ongoing community support.

Cohort Training Recordings

Recordings of structured cohort training sessions are made available through designated Discord channels intended for members of the respective cohorts.

Each cohort is intended to have access to its own training recordings rather than recordings from other cohorts.

ARC administrators and authorized service providers may also have access when necessary for operational purposes.

Community and Open Call Recordings

ARC may host open community calls involving participants, graduates, prospective participants, and invited individuals.

Recordings of these calls may be made available to the broader ARC community through designated Discord channels.

Recording Storage and Distribution

ARC may upload recordings to YouTube as unlisted videos and share them through links or embeds within Discord.

Unlisted YouTube videos are not ordinarily displayed in public YouTube search results. However, anyone who obtains an unlisted video link may be able to access and redistribute it.

Discord permissions do not prevent an individual from sharing an unlisted YouTube link outside the intended audience.

Recordings are intended for educational and community purposes. ARC will not intentionally use identifiable participant recordings in public promotional materials without appropriate authorization.

Recording Awareness and Consent

Participants will be informed when sessions are recorded, and ARC will obtain consent where required by applicable law.

Recordings may contain participants’ names, voices, images, questions, and voluntarily shared personal or health-related information.

Participants who have concerns about being recorded are encouraged to contact ARC before participating in a recorded session to discuss available options.

Recording Retention and Availability

ARC generally intends to retain training and community call recordings indefinitely as ongoing educational resources.

Cohort recordings are intended to remain accessible to authorized members of their respective cohorts, while open community call recordings may remain accessible to the broader ARC community.

Recordings may be removed, restricted, or relocated for privacy, security, operational, legal, or other legitimate reasons.

Permanent availability is not guaranteed. Access may depend on program participation, community permissions, platform availability, and ARC’s operational policies.

Participants may contact ARC regarding personal information contained in recordings. Requests will be reviewed in accordance with applicable law and legitimate operational obligations.
 

7. Information Sharing

ARC may share personal information with service providers when reasonably necessary to operate the website, schedule appointments, deliver programs, or maintain community services.

ARC may also disclose information when required by applicable law, legal process, or legitimate safety and security obligations.

ARC does not sell personal information.
 

8. Data Security

ARC takes reasonable administrative and technical measures to protect personal information from unauthorized access, disclosure, alteration, or loss.

These measures may include account access controls, restricted community permissions, and the security features provided by third-party platforms.

However, no internet-based system or electronic storage method can guarantee complete security.
 

9. Data Retention

ARC retains personal information for as long as reasonably necessary to provide services, maintain operational records, fulfill legitimate business purposes, and comply with applicable legal obligations.

Different categories of information may be retained for different periods.

Training recordings may be retained indefinitely as described in Section 6.

ARC may periodically review retained information and remove or restrict material that is no longer necessary or appropriate to maintain.
 

10. Cookies and Website Technologies

ARC’s website may use cookies and similar technologies to support essential website functions, scheduling services, security, and website performance.

Depending on the website’s configuration, third-party services may also use cookies or related technologies.

Visitors may manage certain cookie preferences through their browser settings or available website consent controls.

Where required by applicable law, ARC will provide additional disclosures or consent options for nonessential tracking technologies.
 

11. Your Privacy Rights and Choices

Depending on applicable law, individuals may have rights to request access to, correction of, or deletion of certain personal information.

Individuals may contact ARC to submit privacy-related requests.

ARC will review and respond to requests in accordance with applicable legal requirements, including any lawful exceptions or record-retention obligations.

Information voluntarily shared with other community members may not be fully retrievable or removable from copies independently maintained by those individuals.
 

12. Children’s Privacy

ARC’s website and services are intended for adults aged 18 and older.

ARC does not knowingly solicit personal information from children for independent participation in its programs.

If ARC becomes aware that it has collected personal information from a child in circumstances requiring parental authorization, it will take appropriate steps consistent with applicable law.
 

13. Changes to This Privacy Policy

ARC may revise this Privacy Policy to reflect changes in its services, technologies, operating practices, or legal obligations.

Updated versions will be posted on this page with a revised effective date.
 

14. Contact Information

For questions about this Privacy Policy or requests concerning personal information, contact:

ARC Resilience Training System

Founded by Matt Mentzel

Website: https://arcresilience.com

Contact: Through the Contact page on our website.